complaint can’t reach customer service

This letter complains to an online service that you can never get a customer service representative on the phone.

1234, Main Street
Boston, MA 02123

01 April, 2005

Hello,

I became a customer of customer>, and have had no problems with your
service. However, I recently realized that
whenever I have had problems with the service in the past, I have
been able to speak to a customer service or
technical support person at because they are
always busy.

I’m thrilled that is growing so fast, but don’t
you think you should be adding customer service and tech support staff
to handle the additional customers? I would like to speak with someone
to discuss how this problem may be handled and to find out how I can
get the help I need when I need it. Please contact me at your earliest
convenience. Thank you.

Regards,

Jim Karter

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